Shipping policy
Last updated: August 22, 2026
This Shipping Policy applies to products purchased from Thrive 1, LLC dba Thrive Crafted Vans (“Thrivans,” “we,” “us,” or “our”) through our online shop. It covers digital delivery and shipment of physical hardware. Custom van builds and email-quoted drop-in systems are arranged separately.
Questions: lisa@thrivecraftedvans.com.
1. Where we ship
We ship physical shop orders to addresses in the United States only.
We do not ship shop orders internationally, including to U.S. territories or military/PO Box destinations if the carrier at checkout cannot serve them. If an international or otherwise ineligible address is entered, we may cancel the order and refund the purchase.
Local pickup, if offered for a specific order, will be confirmed in writing.
2. Shipping rates and carriers
Shipping method, carrier, and cost are calculated at checkout based on the item, package size, and destination. We do not publish a single flat shipping price in this policy.
The carrier shown at checkout or in your order confirmation is the carrier for that shipment. Carrier choice may vary by product and destination.
3. Processing time
We aim to process in-stock physical hardware after we receive payment. Made-to-order drop-ins (freight collect or local pickup at the Spanish Fork shop) typically take 4–6 weeks. If an item is delayed, we will confirm timing by email.
Order cut-off times, weekends, and U.S. holidays can affect when a shipment leaves. A delivery estimate at checkout is an estimate, not a guarantee.
4. Digital products (plans, spreadsheets, and PDFs)
Digital products are not shipped. They are delivered electronically after checkout, typically by download link and/or email, once the files are available on the product.
If you do not receive your files, check spam/junk folders and then email lisa@thrivecraftedvans.com with your order number. We will help you get a working copy. File delivery does not include printed plans, hardware, or van parts unless those are sold as a separate physical product.
5. Physical hardware
Physical shop items (for example, switch faceplates, cabinet wall spacers, and jumper wires) are packed and shipped to the U.S. address on the order.
Please check the ship-to address before you pay. We are not responsible for loss after a carrier delivers to the address you provided, including to an incorrect or incomplete address.
6. Order tracking
When a physical order ships, we send tracking information to the email on the order when the carrier provides it. Use that tracking number for delivery updates.
7. Lost, delayed, or damaged shipments
If tracking shows a delay or a problem, contact us and we will help look into it with the carrier.
If a package arrives damaged, keep the packaging and photograph the box and contents. Email us within 7 days of delivery. See our Refund Policy for replacements and refunds.
If tracking shows delivered but you do not have the package, contact us promptly so we can review the delivery scan and next steps.
8. Custom van builds
Custom conversions are not shipped as shop orders. You drop off your van (or have it delivered) on the scheduled build date, and you pick it up when the build is complete, as confirmed in writing. Shop shipping rates do not apply to vans.
9. Drop-in systems
Drop-in electrical, plumbing, bed platform, and in-floor heat may be purchased in the shop. At checkout you can choose freight collect (billed at ship time) or local pickup at our Spanish Fork shop (1942 N. Main Street, Spanish Fork, UT). Freight collect and local pickup typically take 4–6 weeks.
If a system is quoted separately by email, destination, method, and cost are as confirmed in writing for that quote. We only arrange drop-in shipment inside the United States.
10. Taxes and duties
Applicable U.S. sales tax is shown at checkout where required. Because we do not ship shop orders outside the United States, international duties and brokerage fees do not apply to shop shipments.
11. Questions
lisa@thrivecraftedvans.com
1942 N. Main Street, Spanish Fork, UT