Refund policy

Last updated: August 21, 2026

This Refund Policy explains how returns and refunds work for purchases from Thrive 1, LLC dba Thrive Crafted Vans (“Thrivans,” “we,” “us,” or “our”) through our online shop. It covers digital products and physical hardware sold at checkout. Custom van builds and email-quoted drop-in systems are handled separately and are not checked out through this shop.

If you have a question about an order, contact us at lisa@thrivecraftedvans.com before sending anything back.

1. How to request a return or refund

Email lisa@thrivecraftedvans.com with:

  • Your order number
  • The product name
  • Whether the item is digital or physical
  • A short description of the issue (and photos for damaged or incorrect physical items)

We will reply with next steps. Please wait for our written approval before returning a physical item.

2. Digital products (plans, spreadsheets, and PDFs)

Digital products include floor plans, cabinet plans, parts lists, build-sequence spreadsheets, and other downloadable files.

After a digital product has been delivered or downloaded, the sale is generally final and non-refundable. These files can be copied as soon as they are received, so we cannot accept returns of digital goods the way we accept returns of hardware.

Digital products are delivered electronically after checkout (typically by download link and/or email) once the files are available on the product. If you complete a purchase and do not receive your files, or a file is corrupted or unreadable, contact us right away. We will replace the file or, if we cannot deliver a working copy, refund that digital item.

We do not refund digital products because:

  • You changed your mind after delivery or download
  • The plans or files do not match a van, layout, or parts list different from what the product describes
  • You are unable to complete a DIY build
  • A third-party part, extrusion, or tool listed in a parts list is unavailable, back-ordered, or priced differently than you expected

A digital product that has not yet been delivered may be canceled and refunded if you contact us before delivery.

3. Physical hardware (faceplates, spacers, jumper wires, and similar shop items)

Physical hardware sold through the shop may be returned if all of the following are true:

  • You request a return within 30 days of delivery
  • The item is unused, in its original condition, and in its original packaging where applicable
  • The item is not custom-cut, assembled, or otherwise made to your specifications (unless it arrived damaged or we sent the wrong item)
  • You receive written return approval from us first

Once we receive and inspect the return, we will refund the product price to the original payment method. Shipping charges are not refunded unless we sent the wrong item or the item arrived damaged or defective. You are responsible for return shipping unless we agree otherwise in writing.

We may refuse a return that is used, installed, damaged by the customer, missing parts, or sent back without approval.

Damaged, defective, or incorrect physical items

If a physical item arrives damaged, is defective, or is not what you ordered, contact us within 7 days of delivery and include photos. We will replace the item or refund it, including outbound shipping we charged for that item.

4. Custom van builds

Custom van conversions are not sold through shop checkout. They are quoted and contracted separately. A $2,500 deposit, paid offline, holds a build date. Deposit handling, progress payments, changes, delays, and any refunds for custom work are governed by the written build agreement we confirm with you — not by this shop refund policy.

Do not use this policy to request a refund of a custom-build deposit or conversion payment.

5. Drop-in systems and other quoted work

Drop-in electrical or plumbing systems, and any other email-quoted packages, are priced and fulfilled as confirmed in writing. Returns, cancellations, and refunds for that work follow the written quote or agreement, not this shop policy.

6. How refunds are issued

Approved refunds are returned to the original payment method. Processing time depends on your bank or card issuer after we issue the refund. We do not offer store credit unless we both agree to that in writing.

7. Exchanges

We do not automatically exchange shop items. If you need a different product, request a return for the eligible physical item and place a new order.

8. Questions

lisa@thrivecraftedvans.com

1942 N. Main Street, Spanish Fork, UT